WATER LINE EQUIPMENT

Water treatment, filling, labeling, packaging and bottle-making equipment for international projects.

Frequently Asked Questions

Help us answer questions and clear up doubts.

How is equipment training arranged, and what does it cover?

A: We train 1–2 equipment operation and management personnel from your team. Trainees participate throughout the on-site installation process, with additional sessions held after installation completion at your location by our professional instructors. The training covers system process flows, component functions, operation control, instrumentation and valves, electrical control principles, control cabinet operations, routine maintenance, and common troubleshooting simulations. Training typically lasts 1–2 days, and follow-up retraining is available as needed.

How long is the warranty period, and what is covered?

1-year warranty covering equipment, parts, and installation issues (excluding consumables). Free repairs and part replacements for quality defects during the warranty period.

What is the response time and efficiency for fault repairs?

24/7 dedicated support hotline. Initial solution proposed within 30 minutes of fault notification; emergency repair team dispatched to resolve issues generally within 1 hour.

What after-sales support is provided after the warranty period expires?

Post-warranty spare parts are supplied at prices no higher than the original contract/bid price, with free installation, replacement, testing, and technical support.

What proactive maintenance and follow-up services do you offer after delivery?

Regular outbound check-in calls to provide cost-saving strategies, maintenance reminders, consumable replacement schedules, and system upgrade recommendations.

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