Rapid Emergency Response:
Directly supervised by executive management to guarantee service quality, supported by dedicated teams for customer follow-up and specialized maintenance (covering equipment, piping, and electrical systems).
SERVICE THAT STAYS WITH YOUR LINE
From project planning to remote support, our team stays close to every production milestone.
Professional Operation & Management Training
Training Objective:
Free training for 1–2 customer operators/managers. Trainees participate throughout the on-site installation process to master complete equipment operation. Follow-up refresher training is available as needed.
Training Objective:
On-site training at your facility led by professional instructors, scheduled right after installation completion (1–2 days duration).
Core Curriculum:
- System Process Flow & Structural Components
- Operating Principles & Maintenance for Instruments, Valves & Accessories
- Electrical Control Principles & Control Cabinet Operation
- Automated Operation Control & Routine Maintenance
- Common Fault Diagnosis, Root Causes & Simulated Troubleshooting
Dedicated After-Sales Service Network
Cross-Departmental Efficiency:
Integrated technical and service operations ensure swift issue diagnosis and comprehensive defect elimination.
Service Commitments & Rapid Response
The Head of the After-Sales Department bears overall responsibility for the quality of after-sales service and provides direct leadership for these operations, including the supervision and performance evaluation of relevant personnel. After-sales staff are required to diligently fulfill their quality-related responsibilities on their respective projects, identify root causes, and resolve issues in a timely manner.
1-Year Full Warranty:
1-year warranty covering equipment, parts, and installation issues (excluding consumables). Free repairs and part replacements for quality defects during the warranty period.
Rapid Emergency Response:
24/7 dedicated support hotline. Initial solution proposed within 30 minutes of fault notification; emergency repair team dispatched to resolve issues generally within 1 hour.
Proactive Preventative Maintenance:
Regular outbound check-in calls to provide cost-saving strategies, maintenance reminders, consumable replacement schedules, and system upgrade recommendations.
Lifetime Support & Value-Added Services
Price-Capped Spare Parts:
Post-warranty spare parts are supplied at prices no higher than the original contract/bid price, with free installation, replacement, testing, and technical support.
On-Site Technical Assistance:
For complex engineering challenges, technical specialists are dispatched for site analysis, engineering plan optimization, and smooth project execution.
Grade-1 Service Standards:
Includes periodic service reminders, cost-saving optimization solutions, and ongoing free training.
Acceptance Testing & Compliance
Clear Compliance Standards:
Equipment acceptance is conducted according to contractually agreed water quality/quantity targets and industry standards.
Third-Party Certification:
Supports sampling and testing by mutually agreed-upon, accredited third-party testing agencies.
Frequently Asked Questions
Help us answer questions and clear up doubts.
How is equipment training arranged, and what does it cover?
A: We train 1–2 equipment operation and management personnel from your team. Trainees participate throughout the on-site installation process, with additional sessions held after installation completion at your location by our professional instructors. The training covers system process flows, component functions, operation control, instrumentation and valves, electrical control principles, control cabinet operations, routine maintenance, and common troubleshooting simulations. Training typically lasts 1–2 days, and follow-up retraining is available as needed.
How long is the warranty period, and what is covered?
1-year warranty covering equipment, parts, and installation issues (excluding consumables). Free repairs and part replacements for quality defects during the warranty period.
What is the response time and efficiency for fault repairs?
24/7 dedicated support hotline. Initial solution proposed within 30 minutes of fault notification; emergency repair team dispatched to resolve issues generally within 1 hour.
What after-sales support is provided after the warranty period expires?
Post-warranty spare parts are supplied at prices no higher than the original contract/bid price, with free installation, replacement, testing, and technical support.
What proactive maintenance and follow-up services do you offer after delivery?
Regular outbound check-in calls to provide cost-saving strategies, maintenance reminders, consumable replacement schedules, and system upgrade recommendations.
Build Your Next Liquid Solution With FOSTREAM
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