INSIGHTS FROM THE LINE

Company updates, industry perspectives and exhibition moments from the FOSTREAM team.

Built for smarter water production (3)

FOSTREAM2026-8-11

Built for smarter water production，Built for smarter water production

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FAQ

How is equipment training arranged, and what does it cover?

A: We train 1–2 equipment operation and management personnel from your team. Trainees participate throughout the on-site installation process, with additional sessions held after installation completion at your location by our professional instructors. The training covers system process flows, component functions, operation control, instrumentation and valves, electrical control principles, control cabinet operations, routine maintenance, and common troubleshooting simulations. Training typically lasts 1–2 days, and follow-up retraining is available as needed.

How long is the warranty period, and what is covered?

1-year warranty covering equipment, parts, and installation issues (excluding consumables). Free repairs and part replacements for quality defects during the warranty period.

What is the response time and efficiency for fault repairs?

24/7 dedicated support hotline. Initial solution proposed within 30 minutes of fault notification; emergency repair team dispatched to resolve issues generally within 1 hour.